Code Quietly

I love Netflix. They provide an excellent service, a simple system and they stream a handful of their movies! I’ve heard complaints about Netflix, but when I think about it… I have none. The other evening I received an email that just reenforces why I am a very happy customer.

They aren’t waiting for me to contact them saying I have a problem. They’re making the effort and contacting me saying, “Hey we had a little problem. Did it affect you?” They’re trusting me to redeem the credit if I was in fact affected by the technical issue. Who else does that?

Way to go Netflix team! I had no reason to leave, but I have yet another reason to stay.